Frequently Asked Questions
Everything you need to know about shopping on Ojaia.
How does Ojaia work?
Ojaia lets you shop from multiple Nigerian vendors in one place, check out once, and get everything delivered to your doorstep in Canada. We handle vendor coordination, quality checks, consolidation, and shipping.
Can I order from multiple vendors at once?
Yes. You can shop across different vendors and categories in a single order and pay one shipping fee instead of multiple international shipping fees.
Are your vendors verified?
Yes. Every vendor on Ojaia is reviewed before being listed, and every order is quality checked before shipping.
What happens after I place an order?
Once payment is completed, we confirm availability with vendors and, within 24 hours, you’ll receive an order confirmation email with your estimated ready-to-ship date and delivery ETA.
Why should I use Ojaia instead of ordering directly?
Ojaia helps you avoid paying multiple shipping fees, reduces the stress of coordinating different vendors yourself, and gives you one seamless shopping and delivery experience.
How long does delivery take?
Standard delivery takes 10–17 business days after your order is ready to ship. Some items are made-to-order and may require additional production time. This will be shown on the product page.
How is shipping calculated?
Shipping is calculated based on the estimated total weight of your order.
Will I receive updates on my order?
Yes! We send updates at every major stage — vendor confirmation, order receipt, shipment, and delivery.
What happens if one vendor delays my order?
We actively follow up with vendors to keep orders on track. If there is a significant delay, we’ll contact you directly with updates and available options.
How do I choose the right size?
Each brand may have its own sizing, so please check the size guide linked on the product page before ordering.
What happens if an item is unavailable?
If an item becomes unavailable after payment, we’ll contact you with replacement or refund options.
Are products quality checked before shipping?
Yes. Every order goes through a quality and accuracy check before shipping.
What if I receive the wrong or damaged item?
Please contact us within 24 hours of delivery with clear photos of the item and packaging, and we’ll review and resolve the issue.
How do refunds work?
Approved refunds are processed back to your original payment method.
How can I contact Ojaia?
You can reach us via email, WhatsApp, Instagram DM, or the contact form on our website. We aim to respond as quickly as possible during business hours.
