Privacy policy
At Ojaia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Last updated: May 17, 2026
Ojaia operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ojaia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment card details, transaction information, and payment confirmations.
- Account information including your username, password, preferences, and settings.
- Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel.
- Communications with us including messages you send to customer support.
- Device and usage information including browser information, IP address, device identifiers, and interaction with our Services.
Personal Information Sources
We may collect personal information from:
- You directly when you create an account, place an order, contact us, or otherwise interact with the Services.
- Automatic technologies such as cookies and analytics tools when you browse our website.
- Service providers and partners who help us operate the Services.
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use your personal information to process orders, fulfill purchases, manage accounts, coordinate shipping, provide customer support, personalize your shopping experience, and improve our Services.
Marketing and Advertising
We may use your information to send updates about orders, launches, promotions, collections, and marketing communications by email or other channels. You can unsubscribe from marketing communications at any time.
Security and Fraud Prevention
We use personal information to maintain a secure shopping experience, detect fraudulent or suspicious activity, and protect our customers and Services.
Communicating With You
We use your information to respond to inquiries, provide updates related to your orders, and maintain our relationship with you.
Legal Reasons
We may use or disclose information where required to comply with applicable laws, legal obligations, or valid legal requests.
How We Disclose Personal Information
We may disclose personal information in certain circumstances including:
- With Shopify and service providers that support payment processing, fulfillment, shipping, analytics, customer support, and website operations.
- With shipping and logistics partners to deliver your orders.
- With marketing and business partners where necessary to support advertising and promotions.
- Where required by law or to protect our rights, customers, or Services.
Relationship With Shopify
Our store is hosted on Shopify, which provides the ecommerce platform that enables us to sell our products and services to you. Shopify may collect and process personal information in accordance with its own privacy policies.
To learn more about Shopify’s privacy practices, please visit:
https://privacy.shopify.com/en
Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of third-party websites.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children.
Security and Retention
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights relating to your personal information, including:
- Accessing your information
- Correcting inaccurate information
- Requesting deletion of your information
- Managing marketing preferences
- Requesting a copy of your personal data
To exercise these rights, please contact us using the details below.
International Transfers
Your information may be transferred, stored, or processed outside your country of residence in order to provide our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date.
Contact
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Winnipeg, Manitoba, Canada
